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Frequently Asked Questions

What forms of payment do you accept?

We currently accept cash, personal checks, and Venmo. All payments are due at the time of services. If paying with a check, please make them payable to Dr. Marie Roe.

For remote services (tele-advice), inquire about forms of payment.

What areas do you serve?

We proudly serve the Greater Peoria Area. Listed below are the counties we provide services to:

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  • Dewitt

  • Fulton

  • Henry

  • Knox

  • LaSalle

  • Livingston

  • Marshall

  • Mason

  • McLean

  • Peoria

  • Stark

  • Tazewell

  • Woodford

If your county is not listed above, feel free to inquire personally and we may be able to accommodate you

What happens to my pet after the euthanasia appointment?

We will arrange to gently and respectfully transfer your pet straight after the euthanasia appointment (with no delay) or you can take the time you need to say your final goodbyes in the privacy of your home. In the case of pets larger than 100 pounds, we would ask you to reach out to a local crematory in order to coordinate a time for pickup/transport following the in-home euthanasia. (Additional fees for this service will be determined and collected by the crematory). 

How can I be sure I get my pet’s ashes back?

We work with a reputable licensed crematory who we have handpicked and regularly inspect their facilities in person to ensure the best possible service and standards. We know they will treat your pet with the same respect and love as we do. They will collect your beloved pet from your home straight after the appointment (or we will gently transfer your pet into their care) and they will call you within 24-48 hours to confirm your wishes and schedule a day and time for you to come to the office and pick up your pet’s individual cremains. The crematorium has very strict identification procedures in place to ensure that your pet’s ashes are theirs alone. Please get in touch if you want more information on private cremations.

When will my pet's ashes be returned?

Our trusted cremation partner will endeavor to return your beloved pet home to you within 24-48 hours following your appointment. The caring staff will get in touch with you directly when your pet’s ashes are ready to come home. They will schedule a time for you to come by the office to pick up your loved one.

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